ICT maintenance and support at whatever level and however complex, is essential to ensure smooth business operations. More and more businesses are relying on quick and hassle free ICT functions to stay competitive in today's highly globalized world and to ensure customer satisfaction through prompt and quality customer service. Thus, whether your requirement is for assistance with your internal IT support or for a comprehensive, fully managed outsourced IT function, we at RAI Technologies can offer the exact package to meet your individual needs. Listed below are some of the common ICT support activities:
Our ICT Support and Maintenance service is offered via RAI Tech Express service mark. RAI Tech Express service packages cater for all sizes and sectors of businesses and associated budgets and usually based on a flexible monthly contract payment plan. These also include a comprehensive and bespoke Service Level Agreement that is developed in close association with the customer's needs and criteria.
Packages consist of varying levels of the following features:
Some businesses however, may not want to commit to an ICT support contract but would rather deal with their issues as and when they occur. RAI Tech Express service package is also developed for such clients. Through this method you still get the outstanding level of support with the same high standard of expertise and within the crucial response times. Simply choose how many hours of support you envisage over a set period (e.g. 3 months) purchase these hours at our competitive hourly rate. You will then have access to a dedicated support engineer who will regularly send reports on usage, detailed analysis of issues/problems and their corresponding actions and results.
Please contact us to discuss your requirements.